Try Before You Buy
We are excited to announce our Try before you buy.
It is very important to us that you can confidently find the perfect fit and style when shopping with us online.
Now, you can try our products before you buy, completely risk-free!
How it Works
- Add to Cart: Use the Try Before You Buy button when adding items to your cart.
- Checkout & Payment Hold: We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
- Try at Home: Once your order arrives, you will have 4 days to try on the items.
- Complete Order: We'll send access to your Customer Portal where you can follow the steps to finalise your order. You'll only be charged for the items you decide to keep.
Returns
If you need to return any of the products, you will need to manually send them back to us and cover the small shipping fee. Make sure you keep the tracking number/receipt.
Our email address is:
info@officialcoldsight.com
Return Guidelines:
- Returns must be posted within 3 days of receiving the order.
- If you return all items from the order, £5 restocking fee will be applied.
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